Cancellation & Refund Policy

At Mobapay Store, we strive to provide the best gaming top-up experience. Please review our official cancellation and refund terms carefully before completing a purchase.

Cancellation Policy

• 1

  Immediate Request

  Cancellations will be considered only if the request is made immediately after placing the order. However, it cannot be canceled if processing or delivery has already been initiated.

• 2

  Digital Goods

  We do not accept cancellation requests for processed digital goods and in-game vouchers. Once the diamonds or credits are dispatched, the order is final.

Refund Policy

• 3

  Delivery Discrepancy

  In case of any delivery discrepancy or payment failure where the account was debited, report it to our customer support team with your order ID.

• 4

  Reporting Timeframe

  Any issues regarding order delivery must be reported within 2 days of purchase date.

• 5

  Refund Processing

  Approved refunds are processed within 1-2 business days and credited back to the customer's original payment method or wallet.